Terms & Conditions

Last updated: 1st january 2023

Our Terms & Conditions contain essential information about how we operate, clinic policies, safety & hygiene, cancellation policies and more.

We ask you to periodically review this page alongside our Privacy Policy as it may change from time to time. If something is unclear, please contact us.

Safety & Hygiene

Our Aesthetic treatments are administered by a certified practitioner following a medical assessment/consultation. This also helps us to understand your specific needs to enable maximum effectiveness from your treatment. Our botulinum toxin patients will be prescribed Prescription Only Medications raised by our in-house prescribing nurse or doctor. All products are MHRA approved & accredited via UK licensed pharmacies.

We pride ourself on using the very best brands of products on the market which are regularly monitored for safety.

Meredith Clinic takes hygiene seriously and aims to achieve the highest levels of hygiene for the clinic and our clients. We perform regular cleaning of the clinic area and washing of hands. All equipment, including needles and syringes, are highly sterile and individually wrapped.

Please do not attend the clinic if you are experiencing a cold, or have flu symptoms as follows:

• High temperature.
• Coughing.
• Sore throat.
• Blocked or runny nose.
• Headache.
• Feeling sick or being sick.
• Diarrhoea.

Did Not Arrive (DNA) & Cancellation

Please let one of the team know if you are unsure about the suitability of a treatment to your mental or physical health. Please also make sure aware of any health concerns/illnesses, no matter how minor.

Meredith Clinic requires over 48 hours of notice for cancellations or the rescheduling of appointments. Late cancellations will incur the 20% deposit loss. This will not be refunded or transferred to any future appointments. 

If you wish to cancel your appointment within the 48 hour timeframe, we will gladly refund the deposit. Additionally, if you wish to reschedule your appointment within the 48 hour timeframe, we will happily move your appointment and transfer the 20% deposit.

In the event of a missed appointment or failure to notify us of non-attendance, the standard policy for this is for the full fee of your appointment to be paid.

If you are more than 10 minutes late to your appointment, the treatment will not be able to go ahead and your appointment will need to be re-scheduled.

If you are unable to attend or need to reschedule your appointment, please notify us as soon as possible.

COVID-19

There are currently no legal requirements for masks to be worn as currently set by government guidance, and Meredith Clinic currently has relaxed rules on mask-wearing. This may change based on the advice received on Public Health England’s policies. We are closely monitoring the developments with COVID-19 procedures. Our Practitioners on duty may continue to wear masks in the clinic, if they choose to.

Please do not attend your appointment if you have tested positive for COVID-19. Please isolate and wait to be symptom-free and test negative before attending another appointment.

Please do not attend your appointment if you are feeling unwell or showing some of the symptoms of COVID-19. This includes temperature (fever) or shivering, coughing, loss of sense of taste or smell and shortness of breath.

In our clinical setting, we continue to thoroughly wipe down the area, including but not limited to, chairs, treatment bed and handles in between appointments. Our staff will not be working if unwell with COVID-19 symptoms and if they have tested positive for COVID-19.

Wearing a face covering or face mask can reduce the number of particles containing viruses that are released from the mouth and nose of someone who is infected with COVID-19 and other respiratory infections. Face coverings can also protect the person wearing the face covering from becoming infected by some viruses.

When to wear a face covering:

• When you have come into close contact with someone at higher risk of becoming seriously unwell from COVID-19 or other respiratory infections.
• When COVID-19 rates are high, you tend to be in close contact with other people, such as in crowded and enclosed spaces.
• When there are a lot of respiratory viruses circulating, such as in winter, you will be in close contact with other people in crowded and enclosed spaces.

Our Clinic and the team are safe working practices certified.